Privacy Policy
Effective Date: April 11, 2025
At Citrus Rehabilitation, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with applicable privacy laws, including the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What Information We Collect
We may collect a range of personal and health information, including your full name, date of birth, contact details such as address, phone number and email, as well as your Medicare number and private health insurance details. We also collect medical history and relevant health information necessary for your treatment, along with appointment records, billing information, and correspondence such as referral letters and reports from other healthcare providers.
How We Collect Your Information
Your information is collected in a variety of ways. This may include direct collection from you through intake forms, during consultations, or through phone and online communication. We may also receive information from your referring doctor or other healthcare professionals involved in your care. In some cases, and with your consent, we may collect information from third-party providers such as insurers.
Why We Collect Your Information
The information we collect enables us to provide you with high-quality allied health services. It helps us communicate effectively with other healthcare providers involved in your care, manage clinic operations including billing and administration, and comply with legal and regulatory obligations. We may also use de-identified information to evaluate and improve our services.
Storage and Security
We take reasonable steps to ensure that your personal information is protected from misuse, loss, and unauthorised access, modification or disclosure. Your records may be stored electronically in secure, password-protected and encrypted systems.
Disclosure of Information
Your personal information may be shared with your general practitioner or referring healthcare provider, other clinicians involved in your treatment, Medicare, private health insurers, or government agencies where required. We only disclose information when necessary and with your consent unless required by law. Under no circumstances do we sell your personal information.
If you request a password reset, your IP address will be included in the reset email.
Comments
When visitors leave comments on the site (if any) we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Access and Correction
You have the right to access your personal information and request corrections. To do so, please contact us in writing. We may ask you to verify your identity before releasing information.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Complaints
If you have a concern or complaint about how your privacy has been handled, please contact us directly.
Contact Us
If you have any questions about this Privacy Policy or would like more information, please contact:
Citrus Rehabilitation
17 – 19 Wollongong St Fyshwick, ACT, 2609
0412 578 658
admin@citrusrehabilitation.com.au
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in laws or our practices. The updated policy will be posted on our website.